Rheina
Thoughtful purchasing deserves an equally thoughtful return experience. Here is how we handle returns, refunds, and exchanges with care.
We want every Rheina piece to feel considered from the moment it arrives. If something is not quite right, you may return eligible items for a refund within 14 days of delivery.
UK customers enjoy free returns on eligible orders. International returns are welcome, though return shipping costs may apply unless we have made an error.
To be accepted for return, items must meet all of the following:
For hygiene and quality reasons, the following cannot be returned unless faulty or incorrectly supplied:
Email info@rheina.co.uk with your order number and the item(s) you wish to return. We will confirm eligibility and share return instructions, including a prepaid UK returns label where applicable.
Please do not send returns without first contacting us — this helps us track your parcel and process your refund promptly.
Once we receive and inspect your return, we will process your refund to the original payment method. Most refunds appear within 5–10 working days, depending on your bank or card provider.
Original shipping charges are non-refundable unless the return is due to our error, a damaged item, or a faulty product.
If you need a different size or colour, please return the original item for a refund and place a new order for the piece you prefer. This ensures the fastest fulfilment while stock remains available.
If your order arrives damaged or faulty, contact us within 48 hours of delivery with your order number and clear photographs. We will arrange a replacement or full refund, including return shipping where needed.
This policy does not affect your statutory rights under UK consumer law. If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund as applicable.
Write to us at info@rheina.co.uk with your order number. We aim to reply within one to two working days.