Shipping Policy

Every Rheina order is prepared by hand and packed with intention. We ship worldwide from our fulfilment partners, with clear timelines so you always know when to expect your piece.

Orders are typically processed within 1–3 working days (Monday to Friday, excluding public holidays). During new collection releases or peak periods, processing may take a little longer — we will always aim to keep you informed.

You will receive a confirmation email when your order is placed, followed by tracking details once your parcel has dispatched.

Estimated delivery times after dispatch:

We deliver internationally. Transit times vary by destination and carrier:

International customers are responsible for any import duties, taxes, or customs fees charged by their local authorities. These charges are not included in your Rheina order total and are collected by the carrier or customs office upon arrival.

We recommend checking your country’s import rules before ordering. If a parcel is refused or abandoned due to unpaid duties, we cannot guarantee a refund of the original order value or shipping cost.

Once dispatched, tracking information is sent to the email address used at checkout. Please also check spam or promotions folders. If tracking has not arrived within 3 working days of your order confirmation, contact us with your order number.

While we work with trusted carriers, occasional delays can occur due to weather, customs, or peak seasonal demand. If your order has not arrived within the estimated window, contact info@rheina.co.uk and we will investigate with the carrier.

For lost parcels confirmed by the carrier, we will arrange a replacement or refund in line with our returns policy.

Please ensure your shipping address is complete and accurate at checkout. Rheina is not responsible for orders sent to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we may offer a reshipment (additional shipping may apply) or a refund minus original shipping costs.