Terms of Service

Welcome to Rheina. By accessing rheina.co.uk, placing an order, or using our services, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase from us.

These terms apply to all visitors, customers, and others who access or use Rheina’s online store.

Rheina is a London-born vegan luxury brand offering thoughtfully designed accessories crafted with cruelty-free materials. Our products are designed in London and handcrafted in Istanbul.

For questions about these terms, contact us at info@rheina.co.uk.

You must be at least 18 years old, or the age of legal majority in your country, to place an order. If you create an account, you are responsible for keeping your login details secure and for activity under your account.

Please provide accurate contact, billing, and shipping information. We may refuse or cancel orders that appear fraudulent, incomplete, or in breach of these terms.

We aim to describe products accurately, including materials, colours, and pricing. Small variations can occur due to craftsmanship, photography, screen settings, or material batches.

All products are subject to availability. We may limit quantities, discontinue items, or correct pricing or description errors before or after an order is accepted. If we cannot fulfil your order, we will notify you and issue a refund for any amount already charged.

An order confirmation email acknowledges that we have received your request; it does not guarantee acceptance until payment is successfully processed and stock is confirmed.

Prices are shown in the currency displayed at checkout and may exclude shipping, taxes, or duties where applicable. Payment must be made through the methods offered at checkout. You confirm that you are authorised to use the payment method provided.

Delivery timelines, shipping charges, international duties, and returns are governed by our Shipping Policy and Returns and Refunds pages. Those policies form part of these Terms of Service.

All content on the Rheina website — including product designs, photography, logos, text, and graphics — is owned by Rheina or used with permission. You may not copy, reproduce, distribute, or create derivative works from our content without prior written consent, except for personal, non-commercial use permitted by law.

When using our website, you agree not to:

To the fullest extent permitted by law, Rheina is not liable for indirect, incidental, or consequential losses arising from your use of the site or purchase of products, including delays caused by carriers, customs, or events outside our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Your statutory consumer rights remain unaffected.

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply in your country of residence.

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page will change when revisions are published. Continued use of the site after updates constitutes acceptance of the revised terms.